Most copier lease disputes do not start with a broken machine. They start with contract language buried on page 7 that the salesperson skimmed past. By the time the auto-renewal hits or the meter overage charges show up, the small…
Most copier lease disputes do not start with a broken machine. They start with contract language buried on page 7 that the salesperson skimmed past. By the time the auto-renewal hits or the meter overage charges show up, the small…
The dealer showed you a top-of-the-line copier during the demo. The lease documents referenced a specific model number. But the machine that showed up at your office is a lower-spec model with fewer features, slower print speeds, or an older…
You signed your copier lease with a dealer you chose. The service was good. Then the dealer was acquired, your contract was reassigned, or the manufacturer switched authorized service providers in your area. Now a company you never vetted is…
A letter arrives from a company you have never heard of. It says they have purchased your copier lease from your original leasing company. Starting next month, you should send payments to them instead. Is this legitimate? What does it…
You called your copier dealer to schedule a service call and got a disconnected number. A quick search confirms the worst: they closed. You still have 24 months on your lease and a copier that needs toner. Now what? This…
Your copier is down. The dealer says the part is on backorder. Your lease payment is due next week. And you are wondering: do I have to keep paying for a machine that does not work? The answer is complicated,…
The technician has been out four times this quarter. Each visit fixes the problem for a few days, then the same error returns. You need a copier that works, not more repair visits. You need a replacement. Getting a dealer…
Your leased copier has been in the shop more than it has been in your office. Three major repairs in four months, and the same paper feed error keeps coming back. You have heard of lemon laws for cars. Do…
The technician was here last week. And the week before that. And twice the month before. Your leased copier has become a revolving door of service calls, and every “fix” lasts just long enough for the technician to leave before…